Refund Policy

Refunds are available within 7 days from the payment date if all of the following conditions are met: • Invitation URL has not been shared (0 views) • No RSVP responses collected (0 responses) • No guestbook entries made (0 entries) This policy complies with applicable consumer protection regulations.

Refunds may be restricted in the following cases: • 7-day refund period has expired • Invitation URL has been shared (1+ views) • RSVP responses have been collected (1+ responses) • Guestbook entries have been made (1+ entries) • Digital content provision has commenced ※ Event cancellation/postponement by the user is not a refund reason.

Refund terms vary by product: • Ad Removal (Share Activation): refundable within 7 days before provision begins • Storage Extension: refundable within 7 days before provision begins (no pro-rated refund for remaining period) • Permanent Storage: 100% refund within 7 days before provision begins, none after. Permanent storage lasts for as long as the Company operates the Service. • View-Limit Add-on: refundable within 7 days if the added views are unused; the used portion is non-refundable ※ "Provision begins" means when the storage period, storage status, or view limit is applied upon payment, or when 1 view, 1 RSVP, or 1 guestbook entry occurs.

Processing time by payment method after approval: • PayPal: Balance instantly / Card & bank up to 5 business days • LemonSqueezy: Up to 10 business days ※ Actual deposit dates may vary depending on the payment provider's policy. ※ LemonSqueezy payments are processed in USD. Refund amounts may differ from the original charge due to exchange rate fluctuations.

Customer Support: • Tel: +82-70-8095-3061 • Email: support@snappost.co • Hours: Monday-Friday, 09:00-18:00 (KST) For assistance or disputes, please contact our customer service team.